Terms of Service

This is an agreement between you and HarpVPN.com (hereafter referenced as HarpVPN) for virtual private network communications services and related services. It is NOT a service for the commission of criminal acts. It is an anonymity and privacy service. You agree not to violate any laws of any jurisdiction you are originating from, or terminating into.

You agree to protect your username/password and our system from unauthorized use. You are responsible for all actions that occur on our servers where the login uses your username/password.

Actual service coverage, speeds, locations and quality may vary. The Service will attempt to be available at all times except for limited periods for maintenance and repair. However the Service may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks. We may impose usage or Service limits, suspend Service, or block certain kinds of usage in our sole discretion to protect users or the Service. Network speed is an estimate and is no indication of the speed at which your or the Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

HarpVPN does not put any cap on bandwidth or data usage per user however the use of service is subjected to fair usage. Creating automated or manual VPN sessions in a manner that would impersonate a bot or exerting excessive load on the network that may disturb other users on the network or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration or the likes, all are considered as unfair usage of the network. HarpVPN reserves the right to temporary suspend or permanently terminate users found involved in unfair usage of its services.
It is HarpVPN’s policy to terminate the privileges of customers who commit repeat violations of HarpVPN policy and service agreements.

PROHIBITED ACTIVITIES

HarpVPN does not allow using its services for any of the following purposes:
Spamming (e-mail, Usenet, message boards, etc.)
Copyright, trademark, and patent infringement
Distribution of Internet viruses, worms or other destructive activities
Illegal or unauthorized access to other computers or networks
Export control violations
Intellectual Property Violations
Defamatory or Abusive Language
P2P and Torrent activity on HarpVPN’s servers, others than Netherlands servers.
IP Spoofing
Facilitating a Violation of this TOS
Any Other Illegal Activities

REFUND POLICY

HarpVPN orders are covered by 30-days money back guarantee. You can ask for a refund within 30 days from order date.
If HarpVPN cancels your account due to policy violation, there will be no refund.
We do not refund for speed issues because we have 24 hours Free trial VPN on our premium servers where you can the test speed of any VPN server.
We will not refund if you have used more than 500 MB of data transfer (total upload and download activity using HarpVPN).

PRIVACY AND SECURITY CONSIDERATIONS

We do not log any user activity (sites visited, emails etc.). We only log access attempts to our servers (for security and troubleshooting). We do not get involved in any form of censorship. We do not give your personal info to any third parties. We do not cooperate with any requests for information unless we are ordered by a court of competent jurisdiction and the vast majority of these requests would not be from a court of competent jurisdiction. We will protect you to the max and our system is setup to automatically do so. There are hundreds of good reasons for being anonymous and we respect them fully.

By accepting to use any of our services you agree to receive news about our service, changes in our service and products.
We may contact you via e-mail, however we will not disclose your contact details to any third party companies for any commercial purpose.

HarpVPN reserves the right to revise our policies at any time.

If you have any concerns about material which appears on our Site, please contact info@harpvpn.com.

Contact Us
Corporate Headquarters
Cronlabs Solutions SRL
Ilfov street, no 24
077030 Branesti, Ilfov
Romania